Privacy Policy

Welcome to our website www.ripellsrl.com
Your privacy and the security of your personal data are very important to us, which is why we collect and process your personal data with the utmost care and take specific measures to keep it safe.
Below you will find our “Privacy Policy” and the “Cookie Policy”, which contain detailed information about the processing of personal data and the conditions relating to our services.

1. General Information
Who is the Data Controller?

The Data Controller, i.e. the person who decides how and why to process your personal data is:
Ripell Srl
Via Celentane, 52 83029 Solofra (AV)
VAT number: 01776190645

You can always contact Ripell Srl by writing to the above address with the subject “privacy” or by calling 0825 581281.

www.ripellsrl.com is a project of Ripell Srl.

Who is the Data Processor?
The Data Processor, to whom you can contact to exercise your rights under Art. 12 of GDPR 2016/679 and/or for any clarifications regarding the protection of personal data, can be reached by sending an email to sales.ripellsrl@gmail.com

2. What personal data do we collect?
The categories of personal data that www.ripellsrl.com collects and processes when you browse or shop at www.ripellsrl.com are as follows:
– We collect the personal data necessary to conclude and execute your purchase on www.ripellsrl.com, such as name and surname, e-mail address, shipping address, billing address, telephone number and tax code;
– we process the personal data you provide us with when you contact our Customer Service to provide you with the assistance you request;
– with your consent, we collect and use your personal data for marketing purposes;
– for the registration of your user account (Private Area) and the use of services reserved for registered users, we collect your first and last name, your e-mail address, your password and your date of birth. If you are a registered user, we collect information about your access to the restricted area of the Site. With your express consent, through the analysis of your personal data, we may process information regarding your interests and preferences with respect to our products and services, in order to present proposals and offers in line with your tastes. In the case of user account authentication (Private Area) through external social networks, we collect from these third parties the data necessary for registration / authentication through Facebook and Google. We also collect information such as your e-mail address from third parties (such as Facebook and Google+).
– We collect information about your visit to www.ripellsrl.com, such as the pages you visit and how you interact with the individual page, and we store this information on our servers.
– In the event that you provide us with personal data of third parties, (for example, in cases where you decide to purchase a product to be delivered to a friend or to make a gift) www.ripellsrl.com will ensure that the third party delivers the privacy policy at the time of the first communication. Please note that the use of personal data of third parties is subject to the rules on the protection of personal data.
Please note that www.ripellsrl.com does not process personal data relating to minors. If you access www.ripellsrl.com and use our services, you declare that you have reached the age of majority.

3. How do we use the personal data we collect?
www.ripellsrl.com collects and processes your personal data for the following purposes:
– conclude and execute the contract for the purchase of products offered on www.ripellsrl.com
When you conclude your purchase we ask you for the personal data necessary for the execution of the contract (the type of payment, anti-fraud controls if you choose to pay by credit or debit card, invoicing, the method of shipment of the product and any management of the return).
– registration to the Site and use of the services offered to registered users. Registration to the Site is possible by entering certain personal information, necessary to ensure your identification and the performance of the services offered to registered users.
– supply of services offered on www.ripellsrl.com For this purpose www.ripellsrl.com needs to collect, in relation to each service and its characteristics, the personal data necessary to perform the service you requested.
– The Customer Service uses the personal data you provide to meet your requests for information and assistance.
– sending of CVs. If you send us your CV to be considered for application for an open position, we will use the information contained in your CV exclusively for this purpose. Your CV will be kept for a maximum period of six months, after which it will be deleted; if you wish, you can send us a new updated version.
– analysis and statistical surveys. We use some information about your use of the Site to conduct statistical analysis and surveys in order to improve our offering and services.
– sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Site, we will send you to the email address you provided us with communications containing our commercial proposals for related products and services.
– use of telephone numbers. Subject to your express consent, we may use the contact details you have provided for commercial communications about our products and services, in order to keep you up to date with news, new arrivals, exclusive products, our offers and promotions. In addition, always with your consent, we may use your contacts in the conduct of market research and surveys for the detection of satisfaction, in order to improve our services and the relationship with our users. These communications will be made exclusively in the manner you choose (e-mail, SMS, telephone, paper mail, Whatsapp).
– personalize your experience. Only with your consent, www.ripellsrl.com can customize your experience as a registered user on www.ripellsrl.com, offering advances and offers in line with your tastes and sending you commercial communications tailored to your interests. These communications will be made exclusively in the manner you choose (e-mail, SMS, telephone, paper mail, Whatsapp). Customization will be carried out by analyzing your previous purchases and other information described in paragraph 2. For more information on these data and the activity that allows you to process them, please see the next paragraph.
If you do not wish to receive further communications from www.ripellsrl.com or if you wish to limit the way in which you can be contacted, you may at any time interrupt these communications by accessing your PRIVATE AREA account and clicking on the appropriate “unsubscribe” link at the bottom of each communication or by calling 0825 581281 or sending an e-mail to our Customer Service, indicating “privacy” as the subject.
Please note that you may receive further communications from us even after your unsubscription request has been submitted, as some mailings may have already been planned and our systems may take some time to process your request.
In relation to all the above activities, we will process your personal data mainly through computer and electronic means, which guarantee high standards of security, in full compliance with current legislation on the subject.

4. Your PRIVATE AREA account.
When creating your account (Private Area) we offer you the possibility to use some services.
My orders. Follow the shipment of your orders, change or return items that are not for you and see the history of your orders.
Wish list. Save the items you want most and keep an eye on their availability.
My details. Manage your registration data.
My addresses. Save or change your addresses so that they are always at hand and complete your purchases faster.
Subject to your express consent, www.ripellsrl.com can customize your experience, the contents of commercial communications and the offers that you will see when you browse www.ripellsrl.com as a registered user according to your interests. This activity allows you to facilitate the search for products and services that are of greater interest and interest to you and at the same time allows you to improve our offer for you. The customization is made possible by the analysis of your personal data in our possession, described in paragraph 2. In particular, information about your past purchases, the sections of the Site you visit most often and the services you use most often help us to understand which products and services you are most interested in.
To ensure that the information in our possession is correct and allows us to carry out the activity described above, please log in to the “User Area Account” section of your account (Private Area) and, if you deem it necessary, update or request an update.

5. Legal basis of the treatment
We only process your personal data if at least one of the conditions provided for by current legislation is met:
a) for the conclusion and execution of a contract of which you are a party.
When we process your data for the conclusion of the purchase contract of which you are a party, we take care to use only the minimum information necessary for the execution of the contract. This basis legitimizes the processing of personal data that occur in the following activities:
– conclusion and execution of a contract for the purchase of products offered on www.ripellsrl.com
– registration to the Site and use of services reserved for registered users;
– supply of services offered on www.ripellsrl.com
– management of your requests by our Customer Service.
The provision of your personal data for such activities is a contractual obligation. You are free to communicate your data to us or not, but in their absence we will not be able to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of www.ripellsrl.com and that www.ripellsrl.com will not be able to manage your requests.
b) to comply with a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on www.ripellsrl.com, the processing of the User’s data will take place in order to comply with the legal obligations to which www.ripellsrl.com is subject, in accordance with the tax provisions and other rules. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you conclude it your data will be necessary and will be processed to comply with the aforementioned legal obligations to which www.ripellsrl.com is obliged.
The processing of spontaneously sent CVs, carried out to evaluate candidates with respect to a possible position at www.ripellsrl.com, is legitimate as it is expressly authorized by a rule of law, which specifies that in this case does not require the consent of the person to whom the personal data relate. You are free to send us your CV or not, but without it we will not be able to evaluate your application for a job at www.ripellsrl.com
c) for our own legitimate interest.
Some of your personal data, in case of purchase of products on www.ripellsrl.com with a credit or debit card, may be processed to carry out anti-fraud activities; we have a legitimate interest in carrying out such activities to prevent and prosecute any fraudulent activities. For internal administrative purposes, the data may be processed by companies that are part of www.ripellsrl.com
d) on the basis of your consent.
We will only process the following data if you have given us your express consent:
– carrying out of marketing activities and opinion polls and market research;
– analysis of your browsing and consumption habits in the context of the use of your account (Private Area), in order to personalize your experience on our Site.
Providing us with your personal data for such activities is absolutely optional. You are free to provide or not to provide us with your data for these purposes, but in their absence it will not be possible for www.ripellsrl.com to carry out marketing activities, opinion polls, market research and analysis of your habits.

6. Who will process your data?
Your personal data will be processed by the internal staff of www.ripellsrl.com specifically trained and authorized to process it.
Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been properly selected and offer an appropriate guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as data controllers and carry out their activities according to the instructions given by www.ripellsrl.com and under its control.
The third parties in question belong to the categories of banking operators, internet providers, companies specialising in computer and telematic services, couriers, marketing companies and companies specialising in market research and data processing.
Your data may be transmitted to the police, judicial and administrative authorities, for the detection and prosecution of crimes, the prevention and protection against threats to public security, to enable www.ripellsrl.com to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. Data transfer abroad
The management and storage of personal data will take place on the server of the Owner and / or third companies duly appointed as External Data Processors located within the European Union.

Personal data may be transferred abroad, in accordance with the provisions of current legislation, even to countries outside the European Union. The transfer to non-EU countries, in addition to cases where this is guaranteed by Appropriate Commission Decisions, is carried out in such a way as to provide appropriate and appropriate guarantees pursuant to Articles 46, 47 and 49 of the Regulation.

8. How long do we keep the data?
We retain your personal data for a limited period of time, which varies according to the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or in any case made anonymous in an irreversible way.
The data collected to conclude and execute contracts for the purchase of goods on www.ripellsrl.com will be kept until the conclusion of administrative and accounting formalities. The data related to billing will be kept for ten years from the date of billing.

The data of the registered user will be kept until you request the cancellation of your user account (Private Area).

The data relating to the payment will be kept until the certification of the payment and the conclusion of the related administrative-accounting formalities following the expiration of the right of withdrawal and the terms applied for the contestation of the payment.
The data collected in the context of the use of services offered on www.ripellsrl.com will be kept until the termination of the service or the cancellation of the subscription to the service by the User;
Data related to user requests to our Customer Service will be deleted immediately after the satisfaction of your request.
CVs will be kept for six months from the date of receipt.
The data used for commercial communication activities with users who purchase products on www.ripellsrl.com (soft spam) will be kept until the termination of service or the exercise of the opposition through unsubscription by the user.
The data provided for commercial communications, opinion polls and market research will be deleted after the user’s request for business interruption or within 2 years of the last interaction of any kind of the user with www.ripellsrl.com
The data used to personalize the Site and to show personalized commercial offers will be removed from the server when the user requests the cessation of the activity or, in any case, within two years from the last interaction of any kind of the user with www.ripellsrl.com
The data used to carry out market research and satisfaction surveys will be kept until the User requests the cessation of the activity.
In any case, for technical reasons, the cessation of the processing and the consequent definitive cancellation or irreversible anonymisation of the relative personal data will be definitive within thirty days from the terms indicated above.

9. Your rights
At any time you can exercise your rights with regard to the specific processing of your personal data by www.ripellsrl.com The ways to exercise them are:
– Access and modify your data. You have the right to access your personal data and to request that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
– Revoke your consent. You may revoke at any time your consent to the processing of your personal data in connection with any marketing activity. In this regard, we remind you that the sending of commercial and promotional communications, the carrying out of market research and satisfaction surveys for the customization of the website and commercial offers according to your interests are considered as marketing activities. Upon receipt of your request, we will promptly cease the processing of your personal data based on such consent, while other processing or processing based on other assumptions will continue to be carried out in full compliance with the provisions in force.
– Oppose the processing of your data. You have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons justifying your request, before granting it, www.ripellsrl.com must assess the reasons for your request.
– Delete your data. In the cases provided for by current legislation you can request the cancellation of your personal data. Once we have received and evaluated your request, if legitimate, we will promptly cease processing and delete your personal data.
– Ask that the processing of your personal data is temporarily limited. In this case, www.ripellsrl.com will continue to keep your personal data but will not process them, unless you request otherwise and for the exceptions provided for by law. You may obtain a restriction on the processing of your personal data when you object to the accuracy of your personal data, when the processing is unlawful but you object to the deletion of your data, when we no longer need your data but you need it to exercise your right in court and when you object to the processing, in the period in which we evaluate the reasons for your request.
– Request your data or transfer it to a party other than www.ripellsrl.com (“right to data portability”). You may request to receive your data that we process on the basis of your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we may, at your request, transfer your data directly to a third party designated by you.
In order to exercise some of your rights described above you can access your account (Private Area) or alternatively you can contact us by calling the number 0825 581281 or by writing to our Customer Service or to the address of the Data Controller above with subject “privacy”.
In order to ensure that our users’ data is not violated or misused by third parties, before we accept your request to exercise any of the rights indicated, we will ask you for some information to be sure of your identity.

10. Security measures
We protect your personal data with specific technical and organisational security measures to prevent the unlawful or fraudulent use of your personal data. In particular, we use security measures that guarantee the confidentiality, integrity, availability of your data, the resilience of the systems and services that process it, the ability to restore data in the event of a data breach. In addition, www.ripellsrl.com undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures in order to ensure continuous improvement in the security of processing.

11. Complaints
If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on the protection of personal data.
In Italy, the complaint may be submitted to the Data Protection Authority.
For more information on how to submit your complaint, please visit the website of the Guarantor (http://www.garanteprivacy.it).

12. Amendments to this information notice
The constant evolution of our services may lead to changes in the characteristics of the processing of your personal data described above. Consequently, this privacy policy may be modified and supplemented over time. In addition, there may also be changes necessary in relation to new legislation on the protection of personal data.
We therefore invite you to periodically check the contents: if possible, we will try to inform you promptly about the changes made and their consequences.
In any case, the updated version of the privacy policy will be published on this page, indicating the date of its last update.

13. Legislative references and useful links
The processing of your personal data is carried out by www.ripellsrl.com in full compliance with the relevant provisions of Regulation (EU) 2016/679 general regulation on data protection, the rules on the processing of Italian personal data and the provisions of the Italian supervisory authority (http://www.garanteprivacy.it).

 

Coockie Policy

Acceptance of cookies is not a necessary condition in order to visit our websites. Please note, however, that some pages may not be displayed correctly.

What are cookies?

Cookies are small files that are saved on your device and that store specific settings and data for exchange with our system through your browser. There are two types of cookies: so-called session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are saved on your device for a long time or permanently. This saving allows us to create our websites and offers according to your needs and makes it easier for you to use the site. Some data, for example, is saved so that you don’t have to repeat it every time.

The site uses cookies to transmit information about your connection and where you came from: in particular, persistent cookies are used to track users and the Google Analytics service for statistical purposes. In addition, the site uses third-party cookies for the implementation of social platform services. The use of so-called session cookies (which are not permanently stored on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable a safe and efficient website. The so-called session cookies used in this site avoid the use of other computer techniques that could potentially compromise the confidentiality of the users’ navigation and do not allow the acquisition of the user’s personal identification data.

Google Analytics
Google Analytics allows you to keep track of access to the Site and its administrators to generate and view data in aggregate and anonymous form in order to understand the use that visitors make of the Site and to process statistics.

Google Analytics is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyze how you use our Internet presence through Google. The information generated by the cookie about your use of our websites, including your IP address (Anonymize IP), is usually transmitted to and stored by Google on servers in the United States.

In addition, a specific function of anonymizing IP addresses has been implemented in order to make it impossible to trace the analytics data to the natural person. More about:

• Analytics and privacy cookies;
• IP anonymization in Google Analytics.

You can find the complete information at http://www.google.com/analytics/learn/privacy.html?l=SE=SE

You can prevent the storage of cookies through the appropriate settings of your browser software, but we warn you that in this case some of the functionality of your websites may be compromised. You may also prevent Google from collecting data generated by the cookie about your use of the website (including your IP address); the same applies to the processing of this data by Google. To do this, you can download and install the available browser plug-in at the following address. Further information on Google Analytics and data protection can be found at http://tools.google.com/dlpage/gaoptout?hl=en.

Maps by Google
Google Maps provides interactive maps that allow publishers to include customizable interactive maps within their web pages. Our Site may use Google Maps to provide detailed information about the location of your site, or branch offices, or even to counter attacks with malware. We use Google Maps because we believe it contributes to your experience using our Site. To access Google’s combined privacy policy, which includes information about the cookies Google Maps can install on your device, click here

Youtube
We use YouTube to provide video content for our visitors. When you watch a video embedded on our site, YouTube creates these cookies in order to optimize streaming performance and update the number of visitors to our video. For more information read Google’s Privacy Policy.

Social Plugins
Our website uses social plugins (“plugins”) from various social networks. With the support of these plugins you can, for example, share content or recommend products. You can find information about the purpose and scope of the data collection and subsequent processing and use of data via social networks, as well as the rights and settings for the protection of your privacy, in the data protection guidelines of the respective networks or websites. You will find the links in question below.

If you do not want the social network to collect data on our website, you must log out of your network account before visiting our website. Even if you are not registered on social networks, websites with active social plugins can send data to networks. An active plugin will set a cookie with an encryption each time you access the website. Since your browser sends this cookie without request each time you connect to a network server, the network may create a profile that recalls the websites you have visited. And in this case it would also be possible to trace the encoding to a person, for example when the user connects to the social network. We use the following social plugins on our website: Facebook, Google+ and Twitter.

Facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook”). Information on data protection on Facebook https://www.facebook.com/about/privacy/

Instagram LLC, a wholly-owned subsidiary of Facebook, Inc (“Instagram”), Instagram data protection notices https://help.instagram.com/155833707900388/

Below are the methods offered by the main browsers to block the acceptance of navigation cookies:
– Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11=ie-11
– Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie%20of%20cookies
– Chrome: https://support.google.com/chrome/answer/95647?hl=it=en
– Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT=en_EN

For more information about cookies and to manage your cookie preferences (first and/or third party), we invite you to also visit the platform www.youronlinechoices.com Please note, however, that disabling the navigation cookies or functional cookies may cause the malfunction of the Site and / or limit the service offered by www.ripellsrl.com

You can freely and at any time exercise your rights under Art. 7 of the Privacy Code, or receive assistance and explanations on how to exercise consent or selective denial or how to delete cookies from your browser by calling 0825 581281 or writing to our offices indicating “privacy cookies”, or writing to the address of the Data Controller above, we will respond promptly.

Last modified: 12 July 2019