Returns and refunds

ripellsrl.com wants to guarantee complete customer satisfaction.
We hope you are fully satisfied with your purchase from ripellsrl.com, however we understand that you may wish to return the product.
The user has the possibility to request the return of the purchased products within 14 working days from the date of delivery without any particular reason or in any case in the cases contemplated in the heading Guarantees of this document. Ripell Srl guarantees the right of withdrawal for items sold on the site www.ripellsrl.com
According to Legislative Decree 21/2014, the right of withdrawal can be exercised within 14 days of receipt of the product purchased.
The application of art. 55 of the Consumer Code (Legislative Decree no. 206/2005) relating to cases of exclusion of this right remains unaffected.
The products in respect of which the right of withdrawal cannot be exercised will in any case be indicated to the user at the time of sale on the product description sheet.
If the user decides to exercise the right of withdrawal, he must send an e-mail by e-mail to sales.ripellsrl@gmail.com containing:
a) the order confirmation number communicated at the time of purchase;
b) the manifestation of willingness to exercise the right of withdrawal or return;
c) the code of the products for which the customer wants to exercise the right of withdrawal;
d) the IBAN code, if the payment was made by bank transfer.
In case of exercising the right of withdrawal, Ripell Srl will refund the customer for the full amount already paid in relation to the method of payment made by the customer, net of shipping costs, within 14 days from the date of withdrawal of the product.
The costs of returning the products are borne by the customer, including any taxes and customs duties. Any costs incurred by the customer for the return will not be refundable.
The product must be returned:
– correctly packed in its original packaging, in perfect condition of resale (not damaged, damaged or dirty) and equipped with all its accessories;
– equipped with the appropriate seal of warranty not detached from the product to be returned, in case of need to test the product must leave the seal of warranty intact to avoid the impossibility of return;
– with the Transport Document (present in the original packaging) in order to allow Ripell Srl to identify the order number and the name, surname and address of the user;
– without clearly highlighting signs of use if not those compatible with the performance of a test of the same: the products must not therefore bear any trace of prolonged use exceeding the time necessary for a test and must not be in a state
so as not to allow their resale.
The costs of returning the product will be borne by the user. These expenses shall be verified with the customer service of Ripell Srl.
In the event that the return request is justified by a proven shipping error, or the product has obvious manufacturing defects (in order to ascertain which you are required to attach the photos certifying the manufacturing defect on the product), the costs of returning the product as well as those for any delivery of a new product will be borne by Ripell Srl provided that the items are returned by the customer unused, unused and undamaged, and accompanied by the original invoice, and with the institutional packaging Ripell Srl.
Since this is an artisan product, defects will not be considered, such as non-homogeneous shades of colour, small imperfections of the leather or small marks on the bag due to the artisan’s workmanship.
The user will receive a refund of the costs incurred within 14 days of receipt of the request for withdrawal and the actual receipt of the product, in accordance with the above conditions.
The refund will be made by the same method of payment used by the user for the completion of the order, in case of payment by cash on delivery, the refund will be by bank transfer.
It is recommended to ship the products to be returned using the same courier, ensuring the full amount of the goods, and taking care to receive a shipping number to allow you to track it.
Ripell Srl will not be responsible for the refund or compensation for products shipped by the customer that have never been received by Ripell Srl due to loss, theft or damage that are not attributable to the same Ripell Srl.
In the case of return referred to above, the consumer must return the products purchased to the seller at its headquarters (Via Celentane, 52 – 83029 Solofra – AV), within 14 days from the date on which he communicated his decision to withdraw from the contract.